Drew Garst
Elective surgery procedures are expected to resume in the near future. Certainly, changes need to be made to operations and facilities to accommodate this COVID-19 world. Below are some key recommendations to make ASCs safer and more efficient both in the near and long-term. When did you last replace your HVAC filters or check your duct work? …
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Michael Williams
There’s a lot of conversation about patient experience and satisfaction, but we’d like to take the time to let you know it’s important to make sure your staff is happy too. We feel that staff satisfaction ultimately leads to better care, safety, engagement, performance, and improved patient experience. There have…
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Romano N.A. Nickerson
I’m going to share a dirty little secret. It’s a secret that the design and construction industry frequently hides from the public, from the owner, and worst of all, from itself. So, what is this secret? In the industry, many projects touted as “successes” really should be considered failures. Within…
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Dale Clingner
Being surveyed for the Joint Commission (TJC) has always been a stressful event for hospital administration and staff. Unfortunately, recent changes to survey approach and enforcement make it even more challenging. Changes within CMS mean it’s not only hospitals getting surveyed, but smaller outpatient services and off-campus licensed facilities as…
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Meredith Banasiak
The psychosocial dimension of care for oncology patients is critical to supporting the emotional and physical aspects of cancer. When Sutter Medical Foundation hosted patient focus groups to inform the design of a new oncology clinic, patients indicated that the most important factor in cancer care is relationships. In response to those perspectives, Sutter Medical Foundation created…
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