Centura Health at Southlands Care Center  |  Aurora, Colorado

This ambulatory care satellite campus features a 16,000 s.f. free-standing emergency department with an outpatient imaging center, and a 20,000 s.f. clinic offering physical therapy, mammography, radiography, and an outpatient lab. The clinic was an adaptive re-use of an existing retail space. This project was sponsored by Parker Adventist Hospital and designed for Centura Health Physician Group (CHPD) and is part of a standardization and branding initiative with Centura and CHPD for future clinics. Boulder Associates worked closely with the client to use innovative design to improve the patient experience.

As part of a 3P event, the design team created a life-size, cardboard mockup clinic that allowed doctors and nursing staff to simulate a patient’s visit from check-in to check-out. This hands-on input by the actual users resulted in modifications that improved the patient experience and enhanced operational efficiencies.

The ED was designed to use a split-flow model of care to reduce wait times. This process provides treatment based on each individual’s specific needs. Triage during check-in allows medical staff to treat less sick patients faster and admit very ill patients quicker, resulting in a more positive, and efficient, visitor experience.